Privacy Policy & SMS Terms – Four Seasons Cleaning

Effective Date: January 1, 2024

At Four Seasons Cleaning, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information, including details specific to SMS communication.

1.  Information Collection

We collect personal information you provide directly, including your name, email address, phone number, address, and any other information voluntarily submitted through forms, phone calls, or other communications. This includes when you:

• Schedule a cleaning service
• Contact us via the website
• Sign up to receive SMS updates

2.  Use of Information

We use the information collected to:

• Provide and schedule cleaning services
• Respond to inquiries and customer service requests
• Send appointment reminders or updates
• Process billing and payments
• Send promotional offers (only if you opt in)

3.  Sharing of Information

We do not sell, rent, or share your personal information, including SMS opt-in data and phone numbers, with third parties or affiliates for marketing purposes.

4.  Data Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, loss, or misuse.

5.  SMS Terms & Conditions

If you consent to receive SMS communications from Four Seasons Cleaning, the following terms apply:

1.  SMS Consent Communication

Phone numbers obtained through our SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2.  Types of SMS Communications

With your consent, we may send SMS messages related to:

• Appointment confirmations or reminders
• Follow-up messages post-service
• Billing inquiries or updates
• Special promotions or seasonal offers (if applicable)

Example:

“Hello, this is a friendly reminder of your upcoming cleaning appointment with Four Seasons Cleaning on [Date] at [Time]. Reply STOP to opt out.”

3.  Message Frequency

Message frequency may vary based on your interaction with us.

Example: You may receive up to 2 SMS messages per week regarding your appointments or account status.

4.  Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Fees may vary by location and carrier.

5.  Opt-In Methods

You may opt in to receive SMS messages through the following methods:

• Verbally during a phone conversation
• By submitting an online form
• By filling out a paper form

6.  Opt-Out Methods

You can opt out of receiving SMS messages anytime by replying STOP to any message. You may also contact us directly at [insert contact email or phone] to be removed from our SMS list.

7.  Help

For help or information regarding our SMS program, reply HELP or contact us at: [Insert help link or support contact]

8.  Standard Messaging Disclosures

• Message and data rates may
• Reply STOP to
• Reply HELP for
• Message frequency may

6.  Your Consent and Choices

When providing your phone number on our forms, you will see the following checkbox (not pre-selected):

“By checking this box, I consent to receive SMS messages from Four Seasons Cleaning related to appointment updates, billing notices, and promotions at the phone number provided above.

Message frequency may vary. Data rates may apply. For assistance reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions.”

7.  Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. Updates will be posted on this page with a revised “Effective Date.”

8.  Contact Us

If you have questions about this Privacy Policy or SMS Terms, please contact: Four Seasons Cleaning

Email: contactus@fourseasonshomecleaning.com

Phone: (951)597-8840

Website: www.fourseasonscleaningconcierge.com

Terms & Conditions – Four Seasons Cleaning

Effective Date: January 1, 2024

Welcome to Four Seasons Cleaning. By using our services, website, and communication platforms (including SMS), you agree to the following terms and conditions.

1.  Services

Four Seasons Cleaning provides professional residential and/or commercial cleaning services. Specific terms related to your service (e.g., scope, frequency, pricing) will be discussed at booking.

2.  Appointments & Cancellations

• Clients must provide at least 72 hours’ notice for cancellations or
• Missed late-cancelled or rescheduled appointments may be subject to a cancellation rescheduling fee.
• We reserve the right to refuse service for safety, health, or other operational

3.  Payments

• Payment is due prior to of service at time of booking unless other arrangements are made in advance.
• Accepted forms of payment include [list accepted methods – g., credit card
• Late payments may be subject to a late

4.  Satisfaction Guarantee

Your satisfaction is guaranteed. A complete walkthrough will be conducted upon the completion of your cleaning service to ensure you are fully satisfied with all details covered in your cleaning order.

Please be sure If you are not satisfied with the quality of our service, contact us directly at (951) 597-8840 during your walkthrough so we can address and resolve the issue promptly as we aim to serve you well.

If you choose to waive the walkthrough, the satisfaction guarantee will be voided.

5.  SMS Terms & Conditions

By opting in to receive SMS/text messages from Four Seasons Cleaning, you agree to the following terms:

1.  Types of SMS Messages

You may receive messages related to:

• Appointment confirmations or reminders
• Follow-up service messages
• Billing notices or payment confirmations
• Promotional offers (if opted in)

Example Message:

“Hi [First Name], this is a reminder from Four Seasons Cleaning for your appointment on [Date] at [Time]. Reply STOP to unsubscribe.”

2.  Message Frequency

Message frequency may vary depending on your activity with us. You may receive up to 2 messages per week related to your appointments or account.

3.  Opt-In Methods

You may opt in to receive messages by:

• Verbally agreeing during a call
• Checking the SMS consent box on a form
• Submitting an online or paper request

4.  Opt-Out Method

You can opt out anytime by replying STOP to any SMS message. You may also contact us at [insert contact method] to remove your number from our list.

5.  Help & Support

If you need assistance, reply HELP or contact us at [insert email or phone]. Standard message and data rates may apply based on your carrier’s plan.

6.  Limitation of Liability

Four Seasons Cleaning is not responsible for:

• Pre-existing damage to property
• Items not disclosed as fragile or of high value
• Any damages that result from customer-provided products or unsafe conditions

7.  Intellectual Property

All content on our website and materials, including logos, text, and graphics, are the property of Four Seasons Cleaning and may not be used without permission.

8.  Changes to Terms

We may update these Terms & Conditions from time to time. Please review this page periodically for any updates.

9.  Contact Us

For questions about these Terms & Conditions, please contact: Four Seasons Cleaning

Email: contactus@fourseasonshomecleaning.com

Phone: (951)597-8840

Website: www.fourseasonscleaningconcierge.com